The barista was even willing to try making a Butter Beer (Harry Potter fans know this drink) for my daughter.
The shop has potential, but as of the summer of 2017, the management may want to consider refreshing the staff training process.
He got my order wrong, (hot mochas instead of iced) but that happens. Instead of making new coffees, he doctored the incorrect drinks, they still weren't quite right, but I was starting to feel overly critical. Considering the other customers, I accepted the drinks.
She was condescending. Interestingly, I wasn't going to mention her behavior, because it is a subjective opinion, but then I read other reviews in which other customers have experienced the same patronizing behavior, giving me reasons to believe that my interpretation was accurate.
Mill Mountain provides a free Cup-of-Joe to those serving. This is definitely to their benefit as the coffee on tap that day was Congo. Let me tell you it was THE BEST coffee ever! So good in fact that our son who has never liked coffee decided to try it and fell in love with it.
One one of the best lattes I ever had. Could use a little more atmosphere. Nice staff!
Regarding coffee shops, you can only justify rude workers if the service is impeccably prompt and accurate; the product needs to be fresh and tasty. With that combination, customers can overlook surly behavior. Likewise, the same forgiveness can be applied to the opposite situation (friendly, welcoming staff, sub par product/speed/accuracy). This shop combines poor attitude with lacking, product.
Clean coffee shop (visited when they opened; the cleanest hour of any establishment). I didn't notice their names, but I was served by a man and the cashier was a woman.
As a side note, the Roanoke library houses a Mill Mountain coffee shop. While visiting the library, I overheard a loud conversation between employees, complaining about the staff shortages during peak hours. After these two experiences, I cannot help but wonder if the employee's attitudes are unilateral because of poor management, higher up in the company.
One of my favorite place to go in downtown Roanoke. For one I love good coffee and also this is in a great location. Its usually not too crowded considering and there is decent wifi.
Great coffee and a really chill atmosphere. Loved this place for a long time. I don't live in the city anymore but every time I'm here, I come in to MMC&T. The food looks good, as well. ☺
Mill Mountain Coffee Tea is a US Cafe based in Roanoke, Virginia. Mill Mountain Coffee Tea is located at 117 Campbell Ave SE, Roanoke, VA 24011, USA.
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