Father son team, super honest people who didn't even charge me when I brought them a used car to evaluate (which turned out to be a lemon). I really trust these guys and if I lived in Roanoke, they would absolutely be my lifelong mechanic.
I took my 2000 Ford Mustang 3.8L V-6 Standard to tri city auto for transmission diagnostics and repair along with window and door realignment and repairs. the agreed upon price of the service was $200. The "repairs" took a month and a half long to complete, most of said time the vechile sat untouch in the lot. after numerious phone calls thru out the time the car was there the actual work begain. i was told one issue after another was wrong with the transmission and the previous issue was falsely diagnosed. after purching a number of different parts to replace the "falsely diagnosed" parts i was given a diagnoses that a new clutch cable would solve all problems. i purched and delivered the part and it was installed. upon pick-up the car had a distinct metal on metal grinding noise that i was mislead to believe was a shock or brake issue. I paid above origional price agreed upon amout of $200 and paid an amount of $250 for the repairs. I purchased new brakes, rotors and calipers for the front passenger side and installed them in an attempt remove the grinding noise. the new parts did not resolve the issue. i had the vechicle inspected by Merchiant Tire and Battery located in Valley View Shopping Center and Firestone Complete Auto Care on Electric Ave. and both shops have concluded the transmission in my vechicle is where the sound is coming from. upon contacting Tri City Auto Repairs i was told they are not willing to resolve the problem and that they are not covering any work they performed, however i could drop the car off in the morning and they will do repairs when they were able to get to it for additional service charges, was made aware that the vechicle would sit in their lot of no less than 3 weeks before they could spare time to work on it. they continue to refuse to correct their mistakes in the initial diagnostic and repairs of the transmission. The Window and door were not touch and the issue are still oviously present.
Very honest mechanics.prices reasonable. I have been dealing with these guys for the pass 7 years and will continue to do so.
These guys are great!! It is not many places that you can go that the people know your name and are super friendly. They always get things done in a timely manner with out the typical arm and leg you have to leave/pay at other places. This is the only place I will take/trust to work on my vehicle.
AMAZING PROFESSIONALISM, CERTIFIED MECHANICS OUTSTANDING SERVICE, BRAVO ZULU.
Tri City Auto Repair is a US Car Repair based in Roanoke, Virginia. Tri City Auto Repair is located at 837 Campbell Ave SE, Roanoke, VA 24013, USA.
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