Wonderful staff, always pleasant. Dr. Moore exhibits great care and solid professional judgment in his work. He is meticulous, empathetic, patient, and informative with an easy-going style. All of these qualities are exactly what one needs a dentist to be.
Dr. Moore is the best. Friendly staff with great service. Highly recommended!
I don't usually write reviews, but my experience was so TERRIBLE, it would be negligent to not write one. Get comfortable, because my grievances are quite lengthy. I was a patient of Dr. Gardner's before he passed away and his practice was sold to Dr. Moore. Dr. Gardner and his staff were phenomenal! I was very pleased to learn that his hygienist stayed with Dr. Moore as she is wonderful. However, to my dismay, the "new" front desk is a total mess. They "lost" my appointment (I work in a medical office. I know stuff happens. How do you lose an appointment when all of your booking is done on PAPER?!). While they were sorting it out, I could over hear them talking in the waiting room how someone who works there had written down the wrong last name for me. Also in the same sitting, a gentleman came in and they "lost" his appointment too. This gentleman re-scheduled and walked out. About ten minutes later, I heard them say the same person wrote this guy up wrong and they argued over who had to call and tell him. After all of that bologna, I went back, had my excellent check up, met Dr. Moore (which I was pleased with), and left. I scheduled an appointment about a month later for a porcelain crown molding, which I kept, and was disappointed again. After waiting for an HOUR, I was asked to reschedule because something had gone horribly wrong with another patient. I was beyond frustrated with them, so I let them know how I felt about it. Dr. Moore requested that I stay so he could speak with me and smooth things over. I was not about to agree to that, so I left. This was six months ago. Just two days ago, I found out that when I changed insurances, the young lady at the desk couldn't copy my husband's name down from my insurance card apparently. The claim was denied for SEVEN MONTHS because they kept trying to submit the claim as me being the insurance carrier (also - why in the world would a company wait SEVEN MONTHS to notify me that I need to pay $131 for a check up because my insurance denied the claim?) To keep a terribly long story (not so) short, my mother has had the same issues, as well as others we know who have gone to Dr. Moore's office. I strongly recommend people to stay away from this office if they value their patience.
I had an amazing dental experience with Dr. William Moore General Density. The dental hygienists are very personable and very skilled. It's rare to find a dentist in Roanoke that will take the time to explain dental procedures in great depth. Dr. Moore did just that. He has a great bed-side manner and makes routine cleaning enjoyable.
Dr William Moore General Dentistry is a US Dentist based in Roanoke, Virginia. Dr William Moore General Dentistry is located at 6232 Peters Creek Rd, Roanoke, VA 24019, USA.
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