The prices are a bit high, but the salesmen, greeters, and all employees make you feel at home as much as possible, and try to accommodate to your every need, include needs other than just for furniture. Everyone I have met at Grand is always kind. My parents have purchased furniture there before several times, and if there is ever a problem, Grand tries their best to fix it. My parents have been shopping there for years now, and will probably be going back for more when the time comes.
The main draw for this store is its size and inventory. Helpful and eager salespeople make themselves available. Finding a style you like at Grand should be easy. As you might expect from a specialty furniture store, though, prices are relatively high.
Good furniture... fair prices ...good service. Wish they would go back to free delivery though.
Took forever. We even left for 2 hours and came back and guy was still working on price quote, etc. We wanted to add an ottoman to our purchase. Was on clearance for $598. Since we were buying so much stuff we offered $300 for the ottoman and they got testy and said no way. So, we said OK no way we are going to buy the $3,500 worth of furniture, either. We just walked out and went to VA Furniture Market. Grand is a very expensive place to purchase furniture.
Sales people were kind, helpful and informative. When trying to pay at the financing desk with my husband's and my line of credit, I was told I wasn't on the account and he would have to come sign for the purchase. I pushed back and advised I knew I was on the account. I was told I wasn't and I couldn't be added. My options were to have my husband come sign during his lunch, open my own line of credit or open a separate account with both our names. The next day my husband used his lunch to meet me at Grand to pay. I brought documentation showing I was on the account and I was added to the system. No apology for time wasted or providing misinformation. You get 2 stars for sales people but the rest of your store is awful.
Grand Home Furnishings is a US Furniture Store based in Roanoke, Virginia. Grand Home Furnishings is located at 1945 Valley View Blvd NW, Roanoke, VA 24012, USA.
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