Folks, there are several other professional and reliable locksmiths in the same area as BigLicks Locks. Consider giving one of them your business and taking a pass on this company. You will likely save yourself much in time and frustration. I certainly wish I paid more heed to the unhappy reviewers of this company.
I got locked out of my house in Roanoke and this pathetic guy said I was too far from Vinton which is 2 miles away! He is also prejudice as you can read on his retaliation remarks with customers upset about his service.
We lot locked out of house and I called these guys with the hope that they will help to open the door. The person who answered the phone was very rude unprofessional and condescending. He kept repeating that he did not understand what I was saying. One of the worst customer services experience ever. I had to hang up and call Security Lock and Key. Those guys were amazing.
As a contract IT person, who is familiar with long hours and unexpected issues, I understand the challenges of a small business, particularly if you work alone most of the time. One thing that is unacceptable is a lack of communication with your customers. Without customers, your business, small or large, does not exist. Any business owner that has so little respect for their customer's that they don't show up for a job, and don't call or text with a status or an alternative, doesn't deserve to be in business.
I called BigLicks Locks on Richards Blvd at 7:45 pm on a Monday evening because they advertised extended hours and I needed an inside door in my sister's home unlocked. After verifying the address, I was told "someone will be there within 45 min to an hour." An hour and 30 minutes later, after no one showed up and no one called with any status or issues, I attempted to make contact. The phone went right to voicemail, as though it had been turned off.
I should have hung up as soon as he said 'hello'. What kind of business answers a phone in that manner??
My sister's home is in town, easily located via map or GPS and I verified with the individual that took my call that my contact number was on the caller id if anyone from BigLicks needed to call me back.
I called these guys yesterday. Whomever I spoke to just answered the phone 'hello' and sounded annoyed over the phone. I asked if this was Big Lick Locks and he said 'yeah'. OK. He sounded bored an uninterested when I told him my problem and suggested I go to a dealership. He wasn't polite or helpful at all. I feel like he didn't listen to what I was saying.
After seeing other recent reviews regarding this business's unprofessional and unreliable behavior, and my own experience with this company, it's obvious that this business's owner / employee's only work when it's convenient for him / them.
Locked my keys in my car around 9:30 PM. The guy came out in about ten minutes and my car was opened about a minute later. Very friendly and knowledgeable! Got me out of a jam. Thanks!
Biglick Locks is a US Locksmith based in Roanoke, Virginia. Biglick Locks is located at 3469 Richards Blvd, Roanoke, VA 24018, USA.
Please contact with Biglick Locks using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Biglick Locks opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.