This is my go-to store for dog food and crickets (for a bearded dragon). The shelves are always stocked, the store is well-laid out, and is kept very clean. The staff is super friendly and always ready to help or to answer questions.
I have never had a problem with this store. The staff is very helpful and friendly and PRI es are good on the cat food I buy.
I brought my 3 dogs here. After waiting more than 1/2 hour because the groomer was late, I explained to her in great detail what I wanted done with my dogs. They are Pomeranians so you need to be very careful how you cut them. I even gave them pictures. The groomer sent me a picture of the 1st dog she completed and I was devastated. I informed her she cut way too much hair off him. After a few more hours with no contact I received a call from a staff member who stated that the groomer walked out at lunch and never returned. They bathed the other two dogs, but was not able to groom them as they were not groomers. When I went to pick up the dogs after them being there ALL DAY, the manager told me I didn't need to pay. Well duh!! It was in Jan/Feb of 2017 and it is currently 06/2017 and his coat has been ruined. He was so soft before I took him in there and his hair is still not right!! GREATLY DISAPPOINTED!! WILL NEVER TAKE MY DOGS TO PETCO AGAIN FOR GROOMING!!
Good service and always very clean. My puppy and I love to go get our supplies here. There’s so much to choose from when shopping here. I took off two stars because the animals kept there are put in very small cages and terrariums. A cage for one ferret should be huge. Five ferrets are shoved into a small glass container. When I got my ferrets from here, they were practically sticking to me. They had almost NO attention at the store. There was two day old poop stuck in the bottom of a tiny litter box. Cats need lots of love and space to be happy. They act like the cats aren’t living, and squish them in a very tiny cage. I understand that they have a lot of animals, but they should at least try to keep them happy and clean.
My puppy has been attending the training classes for 3 weeks. His trainer, Nick, is WONDERFUL. Very friendly & willing to help. He even called me from his personal phone on his day off to help my reschedule my pup's class for this week (had to reschedule because of me, not Nick). The other staff is also friendly & has really helped me with recommendations for products, training, & other pet needs.
Petco Animal Supplies is a US Store based in Roanoke, Virginia. Petco Animal Supplies is located at 630 Brandon Ave SW, Roanoke, VA 24015, USA.
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