I ordered an arrangement, "arranger's choice" for my mother's birthday. It was more than just appreciated... she cried when it arrived, called me to gush about it, and brought it to church to add some decoration to a special occasion there, of course showing it off to her friends. Worth the money. It lasted awhile too.
Incredibly good service. They send the purchaser an email with a picture of what they are delivering. I ordered flowers about a month before they were to be delivered. The day of the planned delivery they called to say that what I had ordered was not as fresh/pretty as it should be and would I accept a substitute. They gave me 3 possibilities and offered to refund some money for the one I chose. And they sent me the picture of the beautiful flowers they delivered. The recipients were thrilled. Me too! George's rates 6 Stars!
The flowers I ordered were beautiful! They were delivered as promised, and I was sent a picture. I received e mails on every step of the process. Wonderful experience. I'll definitely order again!
The flowers looked amazing and my beautiful girlfriend friend loved them!
the end result (first photo) was pretty but it was not with out an extra effort from myself and an initially irritated customer service agent from Georges. I will admit my tone may have been one that could cause a negative reaction however I'm sure you could agree that when you are purchasing flowers it is usually for a special occasion. When your order doesn't resemble what you took the time to choose, it is in fact irritating (to say the least). The order was asked to come out as early as possible (I asked for 9am) by 1030 I got a photo (2nd photo) of what they were going to send (late) and (as you can see) it was absolutely full of filler greens (because the vase I had chose was not in stock- this was not discussed with me previously, or at all. it was not brought up until I expressed the bad feeling I was getting out of this experience with this flower service. a lady from the office ( who was reluctant to say she was in management so I'm not sure if she was or if she just thought it sounded better) to personally apologize for the arrangement that they were about to send out (late) and she informed me that they will be remaking it into the picture shown above. the flowers were very pretty however they showed up when I was on my lunch break and the office was unable to share the occasion together. while the effort made to make up was okay no offer of reimbursement was made (in anyway- not even a coupon for 10% off my next order) no gesture other than remaking the arrangement was made. This makes me feel like what is right for Georges customers does not matter as much as what the cost of business is to George.
Everyone I talked to on the phone was amazingly helpful and very sweet!
Thank you all!
George S Flowers is a US Florist based in Roanoke, Virginia. George S Flowers is located at 1953 Franklin Rd SW, Roanoke, VA 24014, USA.
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