Food is great and customer service has always been exceptional. This place deserves better setting for dining in.
Used to be amazing but now is just passable. All the staff, front register, cooks, etc. have changed over the past few years, and the quality of the food has gone down. Now they are just the same as any other fast food chinese.
I have ordered from this restaurant many times before and have noticed the quality of the food has gone down. Usually fast service, but employees always sound angry. I understand there is a language barrier, but I do expect in ordering from a restaurant if someone lets you know there is a food allergy, that is important. When ordering for a group of staff, one order arrived with peanuts (after stating peanut allergy). Delivery person kept asking for payment on that order and staff asked if the order could be corrected first, since it could not be eaten. Delivery staff was supposed to fix the order and re-deliver meal. After waiting 40 minutes (restaurant is only blocks away), call placed to see how long re-delivery might be. The woman that answered was very angry and stated they would not fix the order and would not re-deliver either. (Our facility orders every weekend from this restaurant, but will not be any longer.) Food allergies are nothing to mess with, can require hospitalization and are something you have to be careful with in food preparation, but I would prefer to eat from a place that will fix the food as ordered.
Always good food and prices!
Their clean, fast, and one of the best tasting Chinese takeout I've experienced.
New China City Restaurant is a US Restaurant based in Roanoke, Virginia. New China City Restaurant is located at 639 Peters Creek Rd, Roanoke, VA 24017, USA.
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