The rooms are pretty large, with big view windows (at least for us it was that way). Nice view of the mountains. Beds were very comfortable. Bathroom was very clean. Housekeeping very friendly. However, our carpet was clearly stained and felt kind of grimy. The a/c wasn't in our control and could have been a bit cooler. The hallways feel too hot and look dark and dated. The restaurant was nice and the food was delicious. We skipped the $14 breakfast buffet and saved money eating elsewhere. Nice staff overall.
At the Shula's 347 Grill, the waitress brought out the starters and the main course at the same time.
The first room I was assigned had a grease-stained duvet cover, carpet stains, and used scotch tape on all the window valances. I had to return to the front desk for a cleaner room.
I think they try. The staff is incredibly friendly and helpful. The room was clean and fairly nice. Their fitness center was awesome. Overal the whole facility was nice, but the carpet was worn in the room and travel ways.. No microwave in the room. Had to walk a considerable distance from my room to my car. No free breakfast, but they do offer breakfast for a cost. Kind of pricey though. Nice restaurant with good food and reasonable prices for dinner and lunch.
The deferred maintenance at the Sheraton Roanoke is significant. As a SPG Gold Member, none of the loyalty program benefits were mentioned or offered at the front desk.
The consistent theme at the Sheraton Roanoke is a heavy reliance on junior staff working without the training they need to be successful.
The coffee machine in the "club lounge" was broken and had appeared to be in that state for quite some time. The curtains in the hallway were dirty and torn (see photo).
My husband asked for a nice room for me and a girlfriend when he made the reservation for us. We were pleasantly surprised when we walked into our luxury suite! It was very lovely and had everything we needed. Two rooms, plus a dining area, a large bathroom and a kitchenette. The staff were all very friendly and courteous. There is also a nice indoor and outdoor pool and a hot tub. I will definately go back!
Room was nice and quiet. Great location with easy access to interstate, etc. The hallways look a little dated, but nlthwy aren't in bad shape. Very friendly staff.
Sheraton Roanoke Hotel Conference Center is a US Lodging based in Roanoke, Virginia. Sheraton Roanoke Hotel Conference Center is located at 2801 Hershberger Rd NW, Roanoke, VA 24017, USA.
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